David Robertson
Senior Lecturer At MIT Sloan; Author of the Power Of Little Ideas And Of Brick By Brick
Founder & CEO, Delivering Happiness. Culture Book Creator and Consultant at Zappos
Speaker Jenn Lim is the CEO and co-founder of Delivering Happiness and the bestselling author of Beyond Happiness. A Top 50 global keynote speaker, she helps organizations build cultures rooted in purpose, wellbeing, and sustainable success. She was a key figure in shaping Zappos’ culture and continues to lead conversations on authentic leadership and workplace transformation.
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Happiness speaker Jenn Lim is the bestselling author of Beyond Happiness and CEO and co-founder of Delivering Happiness, a company she led to the Inc. 5000 list as one of the fastest-growing private companies in the U.S. Recognized as a Top 50 global keynote speaker, Jenn is an expert in modern leadership, wellbeing, and building cultures rooted in purpose, people, and sustainable profit.
Long before “corporate culture” became a buzzword, Jenn helped shape it at Zappos, where she created the first Culture Book in 2005—now a global icon of how businesses can scale happiness and profitability hand in hand. Amazon acquired Zappos in 2009 for $1.2 billion, largely thanks to its unique approach to culture—a key factor in the deal’s success. By 2011, Zappos ranked #6 on Fortune’s “100 Best Companies to Work For.”
Jenn also led the launch of Tony Hsieh’s Delivering Happiness (2010), which became a New York Times bestseller, remaining on the list for 27 weeks and translated into multiple languages. Her own book, Beyond Happiness, expands on this work, offering a powerful blueprint for leaders and organizations navigating change with authenticity and impact.
Over her 20+ year career, Jenn has worked with hundreds of companies—from Fortune 500s and governments to startups and universities—on how to build meaningful, connected, and high-performing workplace cultures. Her clients have included organizations like Pixar, Twitter, and UCLA.
Jenn’s work has been featured in Harvard Business Review, Forbes, Inc., and NPR. She also served on the Global Happiness Council for Work & Wellbeing, shaping the global conversation around employee experience and human-centered leadership.
When she’s not traveling the world as a speaker, Jenn Lim interviews culture leaders on the Delivering Happiness podcast. Her mission is both simple and profound: to cultivate more impactful, authentic, and connected workplaces.
Discover fresh approaches and practical tools for leaders to stay engaged, energized, and effective—so their teams can thrive alongside them. Break free from outdated leadership norms with the Greenhouse Method, featured in Jenn Lim’s bestselling book Beyond Happiness.
Drawing on over two decades of experience with companies like Starbucks, McDonald's, and Chase, Jenn shares real-world strategies to combat burnout, foster trust, and drive shared success.
Learn how to create work environments where people feel connected, supported, and driven to contribute. Jenn Lim offers practical strategies to build a culture that boosts both performance and personal fulfillment.
Through her Me | We | Community framework, she shows how aligning individual wellbeing, team dynamics, and organizational purpose can enhance engagement, reduce turnover, and transform workplaces from “just a job” into a place of belonging.
Life may be full of unexpected turns, but uncertainty doesn’t have to lead to crisis. Jenn Lim invites us to view life’s challenges not as obstacles, but as opportunities for clarity and growth.
Using research-backed tools, she explores how meeting change with humor, resilience, and authenticity can redefine what it means to live and work with true fulfillment.
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