Jenny Fleiss

Data has been at the core of building both Rent the Runway and Jetblack. In this talk, Jenny reveals her playbook that businesses of all sizes can apply to ignite their growth.

At Rent the Runway, building an analytics team out of the gate was critical to their explosive success. It opened an ecosystem of intellectual property, from inventory selection to optimal garment cleaning methods. Deep data built for AI powered Jetblack’s conversational commerce platform, enabling Jenny's team to understand key product considerations and consumer attributes, while optimizing one-to-one personalized product recommendations.

But quantitative data is just one part of the equation. The voice of the customer has become even more important amidst the increasingly formulaic and technical landscape. Jenny shows how to effectively inject qualitative data throughout the lifecycle of a company to illuminate unmet consumer needs, innovative behaviors, and fresh business opportunities. For Rent the Runway, this inspired tangible examples like real consumer photo reviews, retail stores, and a massive new revenue stream through subscriptions.

From surveys and focus groups - which can be done at the earliest stages of a company with little resources - to cohort and pricing analyses for conversion optimization, Jenny delivers an actionable plan that will empower audience members to truly understand what drives the growth and profitability of their businesses.

How did Rent the Runway go from a simple idea to a $1 billion unicorn company that is disrupting an entire industry? The story of Rent the Runway is packed with teaching moments that every entrepreneur can apply to accelerate the growth of their own business. Jenny takes audiences through her entrepreneurial journey, breaking down exactly how to uncover valuable customer insights, tap into the world’s most powerful marketing strategies, create magnetic customer loyalty, and build a disruptive brand from the ground up.

As new technologies disrupt industries faster than ever, driving change from within is critical to success. Having led Walmart’s first tech incubator, Jenny created a template for innovation within the world's largest retailer. She reveals how entrepreneurial principles can be used by businesses of all kinds to grow revenue, drive innovation, and transform themselves into unstoppable forces.

Our world has been transformed by tech-driven solutions that promise efficiency and hyper-personalization. But as technology becomes embedded into every aspect of our lives, the feeling of human touch takes on the critical role of establishing trust and comfort with consumers. How do successful companies balance AI with a humanized experience to create customer loyalty? Drawing from her experience leading Jetblack to harness the power of machine learning and conversational commerce, Jenny shares her roadmap to the ultimate hybrid experience.