Ellen MacArthur
Record-breaking Yachtswoman and Champion of Circular Economy
Adam Toporek
Customer Experience Expert, Author, and Top 10 Thought Leader
An expert in customer experience and firm believer that a positive customer experience can significantly impact a company's financial performance. Speaker Adam Toporek wrote Be Your Customer's Hero, one of the most remarkable customer service-related publications available. Organizations book Adam Toporek to learn how to lead a great customer experience team, deliver top-notch customer service, the psychology of language, and paving the way for positive customer journeys.
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Adam Toporek biography
Customer experience speaker Adam Toporek is a renowned expert in customer experience and a successful entrepreneur with a background in retail, wholesale, franchising, and small business. With a deep understanding of the impact that customer experience can have on a company’s bottom line, Adam brings valuable insights and strategies to organizations of all sizes.
As a speaker, Adam Toporek is known for delivering customized, actionable ideas for improving customer experience. Above all, he uses inspiration, humor, and practical tips that can be implemented immediately. He has been cited as a top customer experience thought leader in various media outlets, including Entrepreneur and Forbes. His book “Be Your Customer’s Hero” is one of the best resources on frontline customer service.
In addition to his speaking and writing, Adam is the co-host of the popular “Crack the Customer Code” podcast, which has garnered over 100,000 downloads. When he’s not sharing his expertise, Adam enjoys working out, playing guitar, watching mixed martial arts, and spending time with his wife and two dogs in Orlando, Florida.
He’s been featured in more than 150 publications and is frequently regarded as a major customer experience thought leader. Aside from his customer experience work, Adam also invests in entrepreneurs who use innovation to upend the status quo.
Adam Toporek Speaking Videos
Adam Toporek: An Incredible Story of HERO Customer Service
Adam Toporek’s Mini-Keynote on Customer Experience Leadership
Adam Toporek Keynote Topics
Adam Toporek's book "Be Your Customer's Hero" offers a valuable resource for customer service teams. However, as a leader, it can be difficult to figure out how to motivate, educate, and empower these team members to provide excellent customer experiences. In this keynote, Adam offers specific insights on how leaders can guide their organizations towards a customer-centric focus. Through the 3E Leadership Framework, Adam provides practical guidance on implementing customer-focused strategies. This presentation specifically focuses on leadership in the context of delivering exceptional customer experiences, rather than a more general discussion on leadership.
Does your team feel confident, in control, and successful when interacting with customers? Many businesses prioritize customer service, but often struggle to consistently deliver high-quality experiences. In this presentation, based on Adam Toporek's book "Be Your Customer's Hero," you can learn how to better focus on customer satisfaction. This presentation is ideal for corporate or franchise annual meetings as a way to emphasize a customer-centric approach. By drawing on Adam's expertise in frontline customer service, you can ensure that your team is equipped to provide exceptional experiences to your customers.
What can you do to create positive emotions that lead to customer loyalty? Customer emotions play a major role in their overall experience, and frustration can significantly contribute to negative emotions. By removing sources of frustration from the customer journey, it becomes possible to create positive emotions that shape the customer experience, resulting in more favorable memories and increased loyalty. By focusing on eliminating hassles and promoting positive emotions, you can work towards building a strong, loyal customer base.
Would your team be more effective if they were able to communicate effectively and choose the right words in any given situation? In this keynote, Adam Toporek presents research from neuroscience and psychology to demonstrate how language can be used to create meaningful customer experiences. Adam's 3P NeuroWords(TM) Process offers practical techniques for using language to improve customer experiences, employee experiences, and relationships. By learning to structure communication for maximum impact and choosing the right words, your team can become more successful in their interactions with customers and others.
FAQs on Booking Adam Toporek
How to book Adam Toporek as a keynote speaker?
Aurum Speakers Bureau can help you book Adam Toporek as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Adam Toporek's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Adam Toporek or any other top keynote speaker or celebrity of your choice.
How much is Adam Toporek speaking fee?
Adam Toporek speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Adam Toporek to deliver a keynote speech for your event, please fill out the contact form or email us at info@aurumbureau.com with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Adam Toporek.
How can I contact Adam Toporek?
We only work with Adam Toporek on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Adam Toporek and will handle all negotiations, contracts, and logistics associated with having Adam Toporek speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Adam Toporek for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
Can I book Adam Toporek for a virtual keynote?
Yes, Adam Toporek is available for virtual keynotes and webinars. To book Adam Toporek for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.
